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Office Max Compliment - Office Max protection plan-It really was that easy! - Protection Plan-Customer Service
Protection Plan-Customer Service - Compliment
LAKEWOOD, COLORADO -- Almost a year ago, my wife purchased an Epson printer/scanner/copier. It basically died a few months ago, and I really needed a printer last night. Well, I was resigned to buying a cheapo somewhere but my wife said "No, I paid $90 + the cost of a protection plan for this one".
I was skeptical because I know how these protection plans can be; chances are, I would probably still have to buy a cheapo while waiting for repair/return to manufacturer...whaTVer.
Took the printer in with the original receipt and protection plan document (which I understand I didn't even need if it was registered online within 90 days of original purchase). Guess what? Not only did I get a new printer, I got credit towards whatever printer I wanted of equal or greater value. So instead of getting the same one, I found one I liked better, paid the $10 difference, and hooked it up the same night! Very impressed by this plan and the people at Office Max!
I was skeptical because I know how these protection plans can be; chances are, I would probably still have to buy a cheapo while waiting for repair/return to manufacturer...whaTVer.
Took the printer in with the original receipt and protection plan document (which I understand I didn't even need if it was registered online within 90 days of original purchase). Guess what? Not only did I get a new printer, I got credit towards whatever printer I wanted of equal or greater value. So instead of getting the same one, I found one I liked better, paid the $10 difference, and hooked it up the same night! Very impressed by this plan and the people at Office Max!
Comments:
Posted by jabooty on 2010-04-14:
The craziest thing about this review (I'm not denying it happened), is that this isn't the way it's supposed to work. You actually got quite lucky that they took the printer back and gave you a new one on the spot.
Generally, after the return policy for the store has expired, you are required to go through NEW (the warranty company) or the manufacturer for all warranty issues. The fact that the store did a return for you is quite amazing.
I'm glad everything worked out well for you, though!
Generally, after the return policy for the store has expired, you are required to go through NEW (the warranty company) or the manufacturer for all warranty issues. The fact that the store did a return for you is quite amazing.
I'm glad everything worked out well for you, though!
Posted by eachmorning on 2010-04-21:
Yes, you could by the book and send the customer off to deal with the 3rd party warranty folks, and customer wouldn't be impressed. You could impress the customer a little, and take the time to make the call and coordinate for the customer. Or, you could really impress the customer and keep them coming back, keep their friends coming back, and more than likely sell another MaxA warranty if you take care of the customer on-the-spot. But great to see a 'compliment' for a change!!
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