KitchenAid Complaint - Kitchenaid unrepairs
Resolution Update on 07/22/2010:
After posting my complaint, KitchenAid contacted me. They have repaired my unit and administered full warranty on all my aplliances. I am very pleased that they have chosen to stand behind their appliances. I LOVE my kitchen!!
I purchased a KITCHENAID built-in convection oven/microwave (KEMS308SSS) and a SXS counter depth fridge(KSCS25FTMK02) (1/29/09) from a store in Kelowna, BC. They were sold to me as new. The store has since gone out of business. When I contacted Kitchenaid (3/31/10) to repair my oven/microwave combo, as there is an error code on my microwave (F6EO),I talked to Tammy and explained my situation. She then contacted her supervisor and assured me that under warranty they would repair and replace all parts. The repairman came out(4/13/10) and then called to tell me that Kitchenaid would NOT cover anything. I called Kitchenaid (4/14/10)to find out what was going on and they tell me that they will NOT cover any repairs, due to the fact that the store I bought from was NOT an authorized dealer. Is this what they call buyer beware? So, I now have a $4000 oven/micro that is going to cost me at least $1000 to repair (according to the repairman) and a SXS counter depth fridge that if it breaks down I also
have to cover all costs. Do I have a leg to stand on? Very frustrating as ALL my apppliances are Kitchenaid. Took me 30 years to do renos on my kitchen and it looks beautiful, just can't use my oven/micro. So much for stepping up to the plate and buying expensive appliances.