E-Z Rent a Car - Denver Airport Complaint - E-Z Rent-a-Car at Denver Airport - poor customer service and capricious policies
DENVER, COLORADO -- I've rented from this company at this location several times now and have had very mixed experiences. The later ones have been worse and for this fact alone as well as the unpredictability factor--not something today's air traveler really needs or wants--I would not recommend using this company at this location.
First, definitely ask a Hertz or Enterprise bus driver where the E-Z shuttle is when you walk out with your bags (they seem to hate answering this already). On one side of the terminal the shuttle is at the front of the shuttle line. On the other it's at the very back. On neither side is their name included on the directory board and if you pick the wrong direction and start walking you may end up adding half a mile on foot to your trip, with all your bags in tow, like I did the first few times I rented from them.
At their service desk study the faces of the desk personnel and try to pick someone who is not mean-spirited or seems to have a chip on their shoulder. Several of their people are just mean.
If you are someone who prefers not to use credit cards and prefers debit or check cards, be prepared to face some heckling and hassling. One week there was no problem although I was given a great deal of random attitude from the desk guy I talked to, to the point that I would've walked out and headed for the next company on the row had my wife not intervened to soothe my frayed nerves. The following week, the company had apparently changed their policies to require faxed proof of insurance from my own car insurance or that I pay their exorbitant daily insurance rates (much higher than their rental rates). The desk person was actually competent if somewhat incalcitrant and unfriendly.
The fact that the company arbitrarily changed it's policies fron week to week without even notifying regular customers seems at least capricious, if not downright unfriendly.
I want predictability when I travel because I need all my focus and concentration to deal with the circumstances of the day. In a car rental company I also look for convenience and speed.
E-Z has none of this and for this reason I will not be likely to use them in the future. And if you're thinking the price will make it worthwhile think again. Acutally the rates plus all the other crap they add on (particularly if they force you to use their insurance) turn out to be as much as or more than everyone else. The added inconvenience of attitude from desk personnel and fluctuating policies that are unfavorable towards debit card users is what breaks the camels back for me.
Bottom line: do as you wish but be wary if, unlike me, you plan to rent from these guys anytime soon.