Bally Total Fitness Complaint - Terribly Dissatisfied With Fitness Center And Cancellation Policy
Bally Total Fitness makes the process of joining one of their fitness facilities super easy. You can join online, over the phone, in person at the store...just say the word, and you are a member. This sappy story quickly comes to a screeching halt once you become a member. Once the sugary sweet employee hands you your membership card with your grainy picture on it, the customer service portion is done and over. Other than the occasional nice guy that says hello to you at the front desk, you realize most of the employees that are hired do not care about the facility, the customers, or the equipment. The gym is often in poor condition. The cleanliness of the facility appears to be a low priority for management. The weights and equipment used by customers and trainers are dispersed throughout the workout area floors, hardly ever put up, and are accidents waiting to happen.
The gym is closed even on minor holidays and the hours of operation on the weekends are limited. Often times when a piece of equipment is out of order, it is chained up with a sign that indicates that it's malfunctioning. I'm often surprised that someone actually took the time to put up a lovely sign. However the chain & sign will remain on said equipment for days on end, like an accessory necklace or adorning belt, and the equipment remains unfixed and unavailable to customers for weeks to months at a time!!! Worst of all, when you try to cancel your month-to-month membership (not a long term contract), there is no sugary sweet customer service representative who was so eager to help you as he did when you were inquiring about joining...rather the entire team gives you the run around telling you that you have to ask the guy on the next shift, or call the corporate office. The corporate office staff member will tell you he has nothing to do with cancellation, instead to send a snail mail for the cancellation to become official and sit and wait to find out the outcome of your request as "nothing can be done over the phone regarding cancellation".
How is it that I can join online, via telephone, in person, over the rainbow... but no one is able to help me cancel my account? I believe in never saying never, and that being said, I will NEVER join and will NEVER recommend any Bally Fitness facility EVER again.