Gemb/Amazon Complaint - Bad, Bad, Bad - Credit Card Service

Review by winkdav on 2010-04-15
The GEMB/AMAZON credit card has THE WORST CUSTOMER SERVICE I have ever encountered !!! Back in February 2010 I called to explain that I needed to have my payment date changed and my first problem I encountered is trying to talk to someone who understood me (I speak excellent English). It is very apparent they have outsourced the customer service to India. They told me that they are UNABLE to make payment due date changes. Now, I have been late for two months and EVERY DAY I have some GE robocaller leaving harassing messages on my phone. I WISH TO GOWD THAT I NEVER APPLIED FOR THIS, and will be so glad when it is paid off. I love shopping on Amazon.com, however, SHAME ON THEM for picking such a bad bank. Warning!!! GE does not provide a grace period. If your payment is received one day late then you receive a whopping late fee added to your account.

This company is costing Amazon more than they are worth. Make no mistake though, GE is a subcontractor to Amazon.
Comments:2 Replies - Latest reply on 2010-04-15
Posted by saj80 on 2010-04-15:
I do not believe they will change a payment due date. Unlike a typical installment loan, where payment dates can sometimes be modified, you have no control over credit card issuers in choosing a payment date. While I know it is probably difficult, arrange your budget so this bill can be paid on time.
Posted by Anonymous on 2010-04-15:
winkday, the problem with companies that provide us with credit is, once they got you sucked in and agreed to there terms and conditions, that' it. don't think for a moment they care about you. saj80 gives some good advice. maybe rearrange another bill due date if possible so you can manage thisone on time? best thing is pay it off and don't use it again. good luck.

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