TJMaxx Complaint - Customer service - return policy
MYRTLE BEACH, SOUTH CAROLINA -- I shop at tjmaxx at least 6 times a month. I don't return to much but when I did I had noticed the lady was ahead of me trying to return clothing. The customer service lady told her that she couldn't return the clothing because it was worn and smelled in addition to the merchandise being a year old from her recite. The lady was so rude to the employee saying nasty and absurd things. After a while the employee asked for a manager, the lady was mean to the manager and the manager told the employee to return the merchandise anyways. The shirt was around 40.00. She got her way and rubbed it into the employees face and told her she needs to do her job right because she ia an existing customer. This is where my complaint comes. I can't believe that your company allows customers to mistreat its employees and second of all why is your company allowing people to return old merchandise, especially if it was worn and trust me it was because I asked to see the shirt and it stunk badly and was worn. If that is your return policy then I will never buy anything there again. I don't want some dirty nasty clothing or something hat sat for months in some ones house.