Portrait Innovations - Champions Area, Houston Complaint - Worst Customer Service Ever
HOUSTON, TEXAS -- Where do I begin? I walked in NOT liking this place. Shadows on the pictures, dirty chairs, disinterested employees, cheesy, dirty props, open studio and NO privacy. No one welcomed me to their studio, asked me, May I help you? Nothing. I said, I'm here to take senior pics for my daughter. Manager thought he was being funny by saying, YOU can't use our studio and equipment. YOU aren't the photographer. WE take the pics, not YOU, etc. etc. I actually had to tell him to SHUT UP. During our session, when my daughter left for three minutes to change an outfit, the photographer said, we are going to step out for a minute. I said, are you going out to have a smoke while my daughter changes? NO...ANOTHER CLIENT CAME EARLY AND WE ARE GOING TO GIVE HER YOUR ROOM WHILE YOUR DAUGHTER CHANGES. My daughter came out no more than one minute later, so we sat there for fifteen minutes while another EARLY client used OUR room with MY private possessions in it. I was SO irritated, and finally, seeing the look on my face, the photographer said, What's wrong? and I said I am REALLY irritated. He just said, oh, I'm sorry, and walked away. I have never been so pissed off at a place in my life and will NOT recommend this place to ANYONE unless you LIKE crummy photography studios.
The website also has NO customer contact email address. This is a nationwide chain, and have read complaints from all over the country.