GM Mastercard Complaint - Unfair to consumers, need class action suit
ILLINOIS -- GM Mastercard, is unfair to consumers. With the recent reduction in interest rates EVERYWHERE, Mastercard has not followed suit. Upon asking for a rate reduction, I was refused, even though my credit score is very good, and other credit card offerings are at much lower rates, including their own GM Card line. In addition, I live in the Midwest, and my payment center is located in Maryland, while east coast customers get to mail their payments to Carol Stream, Illinois. This crossing of paths basically requires you to mail your payment as much as 14 days early to meet the payment date. This however, does net Mastercard a substantial amount of money in late fees due to extended mail times, and again is not customer friendly. Additionally, I recommend each and every person mailing a payment pay the extra few cents to get delivery confirmation from the Post Office. My most recent bill was due on the 10th. I mailed it Priority Mail with Delivery Confirmation, and have documented proof it arrived at the payment center on the 8th. My bill was not posted as paid until the 11th, and yep, you guessed it, another late fee was added. While I don't particularly like any credit cards, I think that a move to Discover is in my future. I won't be one of the herd that is helping pay for Mastercard's new multi billion dollar building in O'Fallon, Missouri, nor will I support an organization that has no concept of customer satisfaction, and employs immigrants from France, Mexico, and the Middle East while American families are unemployed.