Ashley Furniture Complaint - Horrible customer service
AVON, INDIANA -- I wish I had read the reviews here first. I first bought a sofa and coffee table from Ashley. They were delivered with no covers or plastic or anything and I did not start finding dings and chips until after the delivery men left. I called immediately but they deny I ever called. I bought a mattress/box springs from a floor model that was in excellent condition. When it arrived it was filty (covered in black) and they told me I bought it as is and there is nothing I can do about it. I tried to find out how to clean the mattress and they wouldn't return my calls. Before I had my other furniture problems I ordered and paid in full for a bedroom suite that I was told would be delivered in 2-3 weeks. After 3 months, it was still not out of the factory and the customer service center is SO terrible that I asked for my money back. I am still waiting for my refund and I have a horrible feeling I am in for a long haul because I paid by check and not by credit card, therefore I have no assistance. This is your worst nightmare for a company!!!!