E-Z Rent A Car Complaint - Worst car rental company
TAMPA, FL -- I will NEVER rent a car from EZ Rent a Car again and I will strongly urge everyone I know not to use the company. The office is dirty, the staff are rude and unprofessional and 24 hours after returning my rental I still have not received my $200 deposit. When I called the office to inquire regarding my deposit, I was told that it would be returned within 24 hours. After waiting 24 hours and having still not received my deposit, I called back and I was told that it could take over 5 business days for my deposit to be returned (which I was not informed of prior to renting the car).
When I returned the car, I waited over 30 minutes in line. I watched the Sale Representative spend 15 minutes reviewing paper work with one couple and after everything was signed they were told that the only vehicle they could have was a van and that there were no cars and that they would have to wait an underdetermined amount of time for a car (it was unclear why they were not told this from the very beginning). Another couple waiting in line was so disgusted that they got back on the shuttle to the airport to go to another rental company. Everyone at the counter had a dispute. To make matters even worse, there were staff hanging around doing nothing - they did not help a single customer despite the long line.
The Tampa EZ Rent a Car office is so dirty and unprofessional, I find it extremely difficult to believe that this is a national company.