AT&T Complaint - Contract scam
Coming from overseas we were misguided into signing a 2 year contract and since then I have had so many issues including charges for services not agreed, not updating their data leading to an unpaid bill, the list goes on. We went to get a new phone for my husband and the AT&T store representative told us that because we had our own handsets when we first took the service we could have had service without a contract. I contacted AT&T and after much discussion they finally said we could have a free upgrade but would have to pay $220 release fee to get out of the contract. When I pushed, they claimed that the contract states we took a phone. Our paperwork states that we used our own phones. AT&T insist we either honour our contract or pay to get out of it. Thankfully Verizon are going to help us out.