Chase Manhattan Bank Complaint - Bad Customer Service for Chase Amazon Card
It was the worst customer I have ever experienced with a credit card company. My card expire date was in January, however I didn't receive my replacement card in April. I contacted the customer service, and the representative explained for no reason why they didn't send out the new card. The lady just argued with me: it happens, computer error, human error, who knows. It's part of our life. We send you a new card, and you can get it in two days. I think the whole service department needs to switch to a more customer-centric attitude in stead of lender's attitude, because they missed the fundamentals of current customer services. The representative is either lack of training or follows the fall-behind company culture. With customer service like this, I cannot try any Chase new credit card promotion, even through I got several mails in each month. And more importantly, I have not received my new card after five days.
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