Quiznos Complaint - The Customer comes first
STOUFFVILLE -- As a former Quiznos employee I am very concerned with the way that this location is being operated. When my boyfriend and I entered the store we waited on a representative and when acknowledged it was not with the proper greeting; Hi Welcome to Quiznos, is this for here or to go... I had to explain my sandwich a couple times, and by then he was getting frustrated with my order, which is not difficult, I get an oven roasted turkey with mayo and zesty grill sauce, no veggies, just lettuce. When he came to the finishing station, he asked for the second time if it were for here or to go, and I told him, for the third time, that it was to go... and yet he continued to prepare the sandwiches to eat in, when I asked him to wrap the sandwiches to go, he made a comment about me saying for here. I had asked about the Broccoli cheese soup, and how many days it was, knowing that it has an expiry date of two days, and can only be reheated twice, he answered, telling me that it was from last week, funny... I decided not to get any soup... As we were leaving, I decided to get some zesty grill sauce from the pepper bar, there was none, so I asked him if I could have some, and he told me that I was rude, and he already put two lines of it plus mayo on my sandwich, and if I did want more I would have to pay 50 cents for it. Correct me if I'm wrong, but I am more then positive that it is supposed to be in the pepper bar (thus indicating it is included in the purchase of a sandwich), along with honey mustard and red wine vigarette (none of which were present).. I mentioned this to him, and he told me once again that I was rude, and that it is not in the pepper bar and asked us to leave.
I think that someone at the head office should have a word with the owner of this Quiznos location and explain the proper procedures required to operate the franchise.