Skype Complaint - Skype Operated by Thieves and Liars/Website Not Secure/No Customer Support
I have been a skype customer since 2008. Originally purchased credit, then switched to unlimited monthly plan. The call quality was often poor, but the price was cheap. Figured you get what you pay for.
Recently, some of my credit went missing. Tried to find somewhere on their site to contact them and find out where my money went, but found no way to do so. I had to search google, and finally found a post on yahoo answers by another frustrated person that had the same problem. Had to go to a third party site to find out how to contact them at: https://support. skype.com/support_selection (the site is only partially encrypted and is not secure)
They had billed me for an SMS to a number I never heard of. I didn't even know what an SMS was, and certainly never sent one. I consider this a fraudulent charge by skype. Asked for return of my missing money which was only a dime, but it was MY dime and the remainder of my credit.
After spending far too much of my time responding to the obfuscating emails informing me of everything except how to get my money back, they told me that they were refusing to return the monies they were holding. It was 64 cents, but is was MY 64 cents, they didn't work for it.
They lied by billing for a service that was never rendered (fraud) to get part of my money and flat-out stole the remainder by refusing to return any of it.
I am forever finished with skype. Perhaps they think that people will not bother with a missing dime here or 50 cents there. I however, have principles and am ethically minded. I have canceled my account.
After reading from the multitude of complaints about skype stealing other peoples money, I took the precautions of calling my credit card company to cancel card used for skype purchase and had them re-issue with a new account number. Also made sure to log in to Paypal account where original monies were transferred from and canceled billing agreement to ensure that they did not steal more money from me, as has happened to countless others. You can't be overly careful when dealing with these criminals.
Beware, chances are good it is only a matter of time before they get around to you as well.