Air France Complaint - Denying Confirmed Reservation Paris/Rome
Several years ago when in Paris, I went to the airport to take a mid morning flight to Rome arranged through Air France. The flight was showing on the departure board. It was confirmed when I bought the ticket in NY and again just before I left for the airport. When I checked in, I noticed my boarding pass had me on a flight that was about ten hours later. When I questioned it I was told there was no mid morning flight.
I said it was on the departure board as well as on my ticket. They became extremely nasty and arrogant stating it was what they say that counts. I spoke to every Air France person I could and they insisted that flight did not exist even when the flight was called for boarding. I sat in that airport for about 10 hours. I never flew Air France again, never went to Paris again. When I finally settled in Rome, I got over the aggravation and helpless frustration I experienced at the Paris airport but never my distrust of Air France. I travel extensively and avoid Air France even at the cost of my own convenience.
Reading the other emails, it is clear that little has changed.