Champion Air Complaint - Flight 102-Las Vegas-Minneapolis
LAS VEGAS -- I was scheduled to return home to Minneapolis on August 27th on Champion Air Flight 102, leaving Las Vegas at 2:00 am. At 2:15 am, we had not boarded the plane and finally one of your service representatives announced that the flight was cancelled until 10:45 am. She went on to tell us that the Sacarmento Baseball team was going to use our plane as theirs was broken down. We were taken to Howard Johnson's and told that we would be picked up at 8:30 am. At 8:30 am, we were told by an employee of Howard Johnson's that a representative from Champion had called and said that we would be picked up by noon and that Champion was not sure when our flight would leave. Finally, we were picked up at 9:15 am and finally took off around 11 am. This delay caused considerable distress and caused me to miss one full day of work and a dentist appointment that had been scheduled for over one month. Additionally, I was so upset that I was unable to sleep for even a few of the five hours I was a Howard Johnson's.
To help keep me as a potential future customer, I would like the following:
I want a letter of apology from Champion Air and a monetary reinbursement for the distress suffered and for the loss of work. I will leave that amount up to your discretion. I would encourage you to train your employees in the handling of such situations as this was handled quite poorly. Especially, in how to deliver such distressing news to tired passengers-what was the point of telling us that our plane was give to a baseball team? It only made people more upset.
At the very least I would like a response from your company regarding this incident. Thank you for your time.