Wendy's Complaint - Lazy, shiftless and clueless....
JACKSONVILLE, FLORIDA -- I am fortunate enough to have a few dozen options for fast food close to me yet the closest one to my home is Wendy's in Jacksonville on Post and Cassat Street. I like a few of their items so I occasionally make an attempt to get a meal there. I say "attempt" as in the 10 most recent attempts, the order has never been correct. It doesn't matter what time you go, the line in drive through never moves even if your the second car in line and if you go inside you have to set off a flare to catch any one's attention to wait on you. I was the first one in line on 3 of those 10 occasions and have waited 15 minutes only to get a wrong order. The staff is lazy, shiftless and has no direction and the managers seem to be changed weekly.
The staff and management are always so engrossed in their personal conversations they barely acknowledge you are there to buy food !! One fool threw me attitude when I had to interrupt his personal conversation to ask for my food which was sitting at the window. He told me it wasn't ready and pushed the bag back out of sight. then 5 minutes later presented the same bag and said sorry for the wait. Of course the order was wrong so it came back anyway. Invariably, all the employees have bad attitudes and often challenge you when you complain your order is wrong. I have been shorted sandwiches, shorted change, told I ordered the sandwich wrong ...you name it. I don't even bother pulling out of the drive through because when I check my sandwich I know its wrong so I always ask for my money back.
When I go out of town I never have a problem so that's how I get my Wendy fix, since in 10 attempts in the last year I still haven't had a correct order taken. Fast food isn't fast in this town as a rule and I hope this Wendy's closes and that something, anything will take its place. It can't possibly have any poorer service!!