Hampton Inn & Suites Complaint - Denied our reservation
PHILADELPHIA, PENNSYLVANIA -- It was 12:30am when my husband and I got back to the airport after a long day of traveling. We made our reservation at the Hampton Inn three weeks prior knowing that we would be tired When we got to the Hampton Inn they told use that they overbooked the hotel even though we made a reservation. It shows that the Hampton Inn doesn't care about their customers all they care about is making money!!!!!!! The women at the front desk was calling around trying to find use another hotel to stay at however the NICE hotels were all booked. She gave a night stay at a really NASTY hotel approximately five minutes away. If I wanted to stay a NASTY hotel five minutes away I would have made reservations at that hotel to start off with. I will definitely pick another hotel to stay at next after this experience. P.S. I checked with the front desk three times before we flew out letting them know that we would be in late on the Saturday night for our reservation.