New Orleans Grand Palace Hotel Complaint - The Hotel From Hell
LOUISIANA -- Several months ago my wife and I decided to take a weekend trip to New Orleans. As we entered the state stopped at the LA. welcome center and picked up a travel pamplet.
The Grand Palace Hotel had a half page ad, it told one truth and that was it is in New Orleans but other then that.
We checked in and since I am a diabetic needed a fridge for Insulin. We were told all rooms had them. We got to our room that smelled of urine. We turned on the AC only to be blasted by HOT AIR.
We called the front desk who upon hearing a complaint immediatly hung the phone up. So I walked to the desk and spoke to the manager who promptly told me that my wife was not hung up on, that I know mistakes can happen.
We were moved to another room, only this one did have AC, but no lock on the door. After we were again moved settled into a room. After hours on Bourban St we retired to our room only to find we were next to the interstate with about 100 teens gathered under an overpass.
I realized I had not taken my insulin opened the fridge only to find that the temp inside was more then 70 degrees my insulin had ruined, when I talked to the manager he told me it wasn't his problem he was healthy.
If you visit New Orleans if this is the only hotel avalible sleep in your car or just get outa town. This hotel, the management and everything about it is horrible.