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New Orleans Grand Palace Hotel Complaint - The Hotel From Hell

Review by Consumer Watchdog For U on 2004-11-16
LOUISIANA -- Several months ago my wife and I decided to take a weekend trip to New Orleans. As we entered the state stopped at the LA. welcome center and picked up a travel pamplet.

The Grand Palace Hotel had a half page ad, it told one truth and that was it is in New Orleans but other then that.

We checked in and since I am a diabetic needed a fridge for Insulin. We were told all rooms had them. We got to our room that smelled of urine. We turned on the AC only to be blasted by HOT AIR.

We called the front desk who upon hearing a complaint immediatly hung the phone up. So I walked to the desk and spoke to the manager who promptly told me that my wife was not hung up on, that I know mistakes can happen.

We were moved to another room, only this one did have AC, but no lock on the door. After we were again moved settled into a room. After hours on Bourban St we retired to our room only to find we were next to the interstate with about 100 teens gathered under an overpass.

I realized I had not taken my insulin opened the fridge only to find that the temp inside was more then 70 degrees my insulin had ruined, when I talked to the manager he told me it wasn't his problem he was healthy.

If you visit New Orleans if this is the only hotel avalible sleep in your car or just get outa town. This hotel, the management and everything about it is horrible.
Comments:5 Replies - Latest reply on 2004-11-25
Posted by Roger&Out on 2004-11-17:
The Inn On Bourbon is excellent and is my top choice. The Royal Sonesta is excellent as well. I don't suggest either one if you want to sleep before about 3am.
Posted by bill on 2004-11-17:
I agree with Roger the Royal Sonesta is excellent, but get a room facing the courtyard. If you get a room facing Bourbon street it will be closer to 4:00am before you get any sleep.
Posted by 1hung2lo on 2004-11-18:
Rog and Bill, how long have you been working at these hotels? How much to you charge for tips to bring luggage up to the rooms, and do you turn down the sheets nightly?
Posted by Slimjim on 2004-11-18:
Notsohung, just pop out of the laundry room and ask one of the other staff members if you're that interested.
Posted by KramNation on 2004-11-25:
When I go to New Orleans I always stay at the Sheraton. It’s a little pricey ($100 to $250 a night), but well worth the extra cost. It is two blocks over from Bourbon Street and off of Canal Street. Ask for a room facing south and above the 12th floor. You will have a beautiful view of the Mississippi river.


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