American Express Complaint - Amex USED to be good. Those days are gone
I've used Amex for YEARS for purchases. I spent approximately $500,000 per year as I used my card for business purchases and have been doing so since 2003. My purchasing follows a very specific pattern. I spend large amounts in February -> June and it tapers down after that, until the next February -> June.
For years everything was fine and their customer service was top notch. In 2008 something changed radically. Different departments could no longer communicate and it seemed as if Amex had divided into dozens of separate companies, none of which had any control over your account.
Ultimately, in 2009 I followed my normal spending pattern, only to have the card stop working on day. I called and was told, "You need to pay $10,000 on this card immediately or we can't allow you spend more (nothing was due at the time." I asked the rep, "if I make this payment, I can spend $10,000, right?" and was ASSURED that was the case. So I made the payment.
I spent about $3,000 more and the card was cut off again. I was then told there was nothing they could do and unless I paid another $10,000 immediately (still nothing was DUE) they wouldn't allow me to use the card. They told me the other representative must have made a mistake when they told me I would have $10,000 to spend. I promptly told them where to stick it.
I spent the next several weeks burning through nearly 1 million rewards points. Paid the card in full and told them to close all my accounts with Amex, as I wish never to do business with their company again.
Today I receive a phone call about an account that should have been closed. They were "reducing my credit line". LOL.
So I closed that account, that should have been closed last year and I am glad they reminded that I still needed to write this review to warn people not to do business with American Express.
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