Dollar Rent A Car Systems, Inc. Complaint - Rock Chip - Windshield
MISSOULA, MONTANTA -- When choosing rental car company in Missoula MT, I'm sure there are others who are more professional and honest than Dollar Rental Car (located on W. Broadway) in Missoula, MT. They gave us a car that had a small rock chip in the dark outer perimeter of the front windshield that we did not notice until after we left the agency - of course had a frosty morning and sunny afternoon that caused the windshield to crack. I would highly suggest that you DEMAND to do a walk around any rental car with a representative from the company and inspect every windshield for damage. Of course the mgmt from Dollar Rental Car said that the indiv who checked us out offered us a "damage waiver"...my husband and I were both at the check out counter and she did not offer us damage waiver and/or walk the vehicle with us. There was plenty of signs posted about windshield damage so pay attn to the signs. However, a good reputable car agency would walk the vehicle with the renter before having them sign a form to ensure that both parties agree that it is an undamaged vehicle BEFORE you drive off - so if they don't do their job correctly, insist on it! I have always used this company for our Montana/Idaho trips - but I will be finding a new one now!!!!!!