Starbucks - Madison, New Jersey Complaint - Pennie Wise Pound Foolish
MADISON, NEW JERSEY -- I frequent a store called Starbucks in Madison, NJ. I have been a faithful customer for several years..At this point I have my own tumbler and registered card (card I applied for about 2 months ago) anyway, most of the time when I go ..The people are very nice and accommodating. However, the manager, her name [snip].. Very businesslike frowns when she waits on me..Because my tumbler is a grande tumbler and I always ask for a tall latte with extra foam. Apparently she resents this and it shows in her actions. She has never said anything derogatory, however I can sense her disapproval.. I am a good customer and I have spent a lot of money in Starbucks..If it weren't for customers like me they wouldn't have the business they have! I often get Starbuck emails saying
I am entitled to free shots, refills, syrups, etc. I never take Advantage of this...I just want a good cup of latte! . As a customer..I don't think I am being unreasonable...The other complaint was...Today on the 19th of April, I was waiting patiently... A bit longer than usual for my drink..(I am okay with that) the guy was being very nice...He asked me if I wanted two shots for my latte, I said yes ..Okay. [Snip] heard this and said ...She is entitled to one shot . I didn't make a scene and felt a bit embarrasssed, ...At this point I am considering if this is worth it all...I don't need to feel bad when I purchase something. My first thought is [snip] is pennie wise and pound foolish. She may be a very dedicated employee but she needs to look at the big picture!
I am a good spender!! Make the customer feel good and you will have a faithful customer! She may need a little help in human services! . Thanks for taking the time to read this.