Sears Complaint - Discontinued Refrigerator Damaged
AMARILLO, TEXAS -- I am remodeling my kitchen. My first purchase was a Kenmore refrigerator. I purchased a discontinued refrigerator from the floor of the Amarillo, TX store. I looked at it closely..it had all the packing still in place. It was perfect. I paid for it $2,000 cash. When I picked it up the next morning it had 2 dents in the front door. I was told they would take care of me and to go talk to the sales man. He said they would give me $50.
I have been shopping at Sears for over 40 years. I have had appliances with damages to the side and received $300. I told him $50 was insulting and did not reflect compensation for the damage to my property left in their possession overnight. I talked to the store manager "Burt Allen", he was rude and told me I purchased a used product, at a good price. He said $50 was all he would give me, or I could by a new one.
I had already given away my old refrigerator and worked overnight to fit in the new one. I find myself wondering if I want to continue with my plans to outfit my kitchen with Kenmore products or ever shop at Sears again.
I plan on writing on every site I can find to express my displeasure.