Citizen's Bank Complaint - Held Hostage - Erroneous withdrawal
I have used Mellon then Citizens Bank for the last 25 years.
I was in the supermarket Saturday trying to pay for a cart of groceries with my Citizens Bank debit card...it wouldn’t take either of my 2 debit cards for 2 different accounts. I walk away in disgrace, knowing that I have $5000 cash in the accounts, and call the 800 number on the back of the card from the parking lot. I was told that due to a keying error on a withdrawal, my accounts were $41,000 in the hole. After 2 levels of management, I was told to wait until Monday to have it rectified. I go home with no groceries or gas in my car, get on the computer and discover that a withdrawal for $46,761.69 came out of my account 4 days ago, in which I had less that $4000.00 in cash at that time. I sent an email to them.
Monday morning, I called them, got a supervisor on the line who corrected the situation in approx 20 minutes. I asked her "Why should I continue doing business with Citizen's bank?" and for an official apology on paper. I received a verbal apology from a lower level supervisor for my "inconvenience". I haven't yet decided how many more hours I will devote to this project, like changing banks, setting up new online banking and auto pay, checking current account daily, and dreading past due bills mail delivery although Citizen’s says that they "took care of that", shopping at a different supermarket, because I can't go back there. What I do know is if I went into a bank and tried to withdraw 10 times what I had in the cash balance, I would be escorted by security to a local cop car. If I keyed in the wrong account number by one digit, and a withdrawal went through, I would be fired, and as a supervisor of the corporation, I would be wondering why the withdrawal went through at all...where were the bells and whistles...the software security that won't let you remove more that is there plus credit line? I get held economically hostage for 5 days by Citizens Bank, and a verbal "I'm sorry for your inconvenience" is the party line.