Emilio Finatti Sicilian Pizzeria Informative - Its Amazing what some people will do for a free pie.
WHITE ROCK -- Dear Tami, and other Readers,
I run a tight ship at our restaurant. Our health inspections are available online for public review. We have a very good re pore with the Frasier Health Authority. In regards to the complaint filed from "taminator" I have the following 3 cents.
Your complaint came to my attention during the dinner service on April 16 2010. I have no doubt in my mind the slanderous exaggerations that make up the bulk of your complaint, have spouted from the mouth of anger and frustration. Your campaign to besmirch the reputation of my restaurant is a ubiquitous incursion upon my business affairs, a blatant affront to consumer relations and a perfect example of the efforts some people will go to for a free pizza. Your attempts to deter the populous from what will be the best pizza they will ever have will be unsuccessful. Emilio Finatti has an excellent reputation for a reason. Great food, as a result of excellent quality control measures, as well as a very welcoming customer service experience (99.9%) of the time. I ask anyone that intercepts this transmission to print it out and come down to Emilio Finatti for a free sample of our chicken wings and or pizza. We will accept this print out as a coupon. Our wings are free range organic, the restaurant produces a fresh batch every two days. We sell out frequently.
As for your customer service experience (Tami), rarely I'll let my personal mood affect my attitude at work. I have to admit you caught me on a off day. Your complaint came to my attention from my front counter employee who took your order. The employee who took your order communicated to me that the order that was taken over the phone was confirmed. The order was also confirmed when your "partner" came for pick up. I offered to send you the perogie pizza that you claimed you originally ordered at half price and no delivery charge to save you the trip back to the restaurant. I merely tried to use psychology to try and get some honesty out of the situation, regarding the implication that all orders are audio recorded for quality control. WOW! Did that ever backfire.
The food service industry was built on customer service. In that respect I was wrong to question your complaint regarding the "mix up" of pizzas. As a proud individual I often question informalities. This is not so commonplace when conducting good public relations. 99.9% of the time I would have sent you the replacement pizza no questions asked. Its only the repeat complaints which involve loss or missed toppings that I usually weed out as kids and/or immature adults trying to get free product as a result of the conditioning that this industry represents as a
set precedent of pleasing the consumer. Complaint = Free food. Understandably there are a few bad apples that take advantage of this. I am not at all saying you fall into this category. In fact as I remember your partner was very humble and polite. I apologize that your customer service experience was unsatisfactory. I'm the carbon copy email that I will be sending along to you, I will also include a open credit at our restaurant for the pizza and chicken wings for you to use when you desire, whether it be pick up or delivery. It is my duty as a manager to rekindle our relationship. I do enjoy providing the community with a quality product. This is a privilege not a right, and something that myself and my staff work very hard for. Hopefully you will take this credit as an olive branch.
Thank you for your patronage, and the patronage of others that might read this.