Time Warner Complaint - Unethical handling of Time Warner Cable payment check
Hello, I have been with TW Cable now for 7 years. Most of the time paying $200+ in monthly fees. Recently, I accidenally wrote a check for $298 to TWC on an account that I rarely use...and the check was returned to your colections dept 3 weeks later and my services subsequentially were shut off immediately. I had also paid the statement balance off over and above that $298 a few days afterward the original $298 payment...in cash leaving a Zero balance. I made good on the $298 returned check + all TWC service charges that were added the very next day after shutt-off at a local TWC office. When I returned home I checked my bank account and only then found out that TWC billing had tried to put that check thru 3 separate times on that account drawing a $35 service charge on my account each time for a toatal of $105 in bank charges. I immediately called a supervisor in billing dept and told him the situation. He stated that it was NOT company policy to put the check thru multiple times and that I should FAX a copy of my bank statement to TWC banking services dept for a credit for 2 of the 3 bank service charges. I had actually called more than once and was told both times that it was TWC billing policy to only attempt cashing a check once before it is returned. Both supervisors also stated that I would be given a credit for those charges if I faxed a copy of bank statement to your banking services dept. So, here I am two weeks later after doing exactly what I was told and I get a voice message form TWC banking services dept saying that I will get ZERO CREDIT for the bank charges! Why was so much of my time wasted and where is the mitigation of financial hardship or damage to the customer who is obviously not in a good financial standing at athe moment anyhow. Why would you people so frivolously try and exacerbate a situation from bad to worse by shoving a check thru a customers account over and over at $35 a pop!!!??? Anyways, I have never been so kicked and run around so carelessly and recklessly by a utility company as I have with TWC. So, after 7 years this where I say goodbye to your company. I have cancelled my service as of May 1st and will go to FiOS or Sattelite service. Don't really want to...but I am disgusted by your company's callous actions. I was really surpirsed that the last Supervisor would actually let me cancel my service rather than give me a measly credit of $70 when I pay you guys nearly $1700/year! Especially, when you caused me unnecessary cost and hardship!
I have got my parents and my sister to follow suit in cancelling your service as well.....after all, family's gotta stick together! Total damage to TWC....probably about $5k per year lost revenue.
You guy's really know how to shoot yourselves in the foot!
Huntington Beach, CA