Sears Complaint - Sears Warranty Complaint
RANCHO CUCAMONGA -- I purchased a Kenmore Mini Fridge in December of 2008 and got the Sears 2 Year Warranty. It worked great until 4/15/10 when it just wouldn't keep anything COOL anymore. So I sent it to the local Sears Repair Center 4/17/10 and get a call a few days later 4/19/10 saying it will cost me $172.19 for repair parts. When in the first place I originally paid $100 for the unit. Not 1 time while I was on the phone getting the run around & (hung up on, mind you) did the reps tell me what parts exactly I would be paying for and how they even came up with the price of $172.19 is beyond me.
They were basically trying to put the blame on me saying I destroyed the unit. Before I had taken the unit in I noticed a hole at the backside top of the fridge and it looked like it exploded. They said due to frost that it damaged the cooling freeze or whatever. There was very little frost when the fridge wasn't producing cold air. The compressor tank on the bottom of the fridge was super hot when I had it unplugged. I mean what if it was left plugged in. It could of blown up or started a fire I should sue their ass. It's just unacceptable.
So I told them to keep the piece of crap and dispose of it because there was no way I was paying the ridiculous fee. Warranty's = Free money for Sears DON'T BUY IT!!!!!!! BUYER BEWARE!!!
Kenmore Mini Fridge