Ashley Furniture Complaint - Customer Means NOTHING after they have your money
CHARLOTTE, NORTH CAROLINA -- We purchased a complete exclusive line of living room furntiture and was told there was a 4 week backorder. After the 4 wk period and we did not hear from them, I tried calling the # I found online, in the phone book, and on their business card - it rang, rang, and was never answered. I finally received a call from a customer service representative 8 WEEKS after our order stating our furniture was in and they would deliver it in 7 days - when I challenged the 7 day wait time I was told other customers were ahead of us (customers who I expressed probably had not waited 8 weeks for their furniture). The customer service representative was terribly rude, so I inquired on just canceling my order and I was told I would be charged a 10% Cancellation fee even after waiting 8 WEEKS! I then contacted her manager and received the exact same response. Now, 12 days after being contacted our furniture is finally being delivered. However we received a call this morning stating that some of the merchandise was DAMAGED and would have to be reordered with the lead time unknown right now.
This was a very large purchase for us and all was great up until they ran my checkcard and my money was in their account - then we were treated terrible. Ashley furniture does NOT care about their customers, only the money. Businesses should not be able to operate in this way and stay in business. We purchased a bedroom set of about the same value from Rooms to Go a few weeks prior to this and had GREAT service, delivery, etc. I recommend to anyone looking to purchase furniture, whether small or large, DO NOT GIVE ASHLEY FURNITURE YOUR MONEY, drive a few blocks down the road and get great customer service from Rooms to Go.
Any other customers in my situation or had my experience with Ashley Furniture, please contact me at firstname.lastname@example.org - I am contacting local media outlets, posting blogs, etc. to get the word out and could use all the back up that is out there. Let's change the way we are treated as consumers!