Sears Informative - Terrible service - fridge/freezer
BRANDON (WESTFIELD MALL), FLORIDA -- On Friday April 16th 2010 we purchased a side by side fridge/freezer. We were told delivery would be Saturday it was then changed to Sunday. When the truck came the item was damaged n left leaving us without a fridge. Food was packed in ice all over the kitchen which we put back into the old fridge. By the next day it had spoiled. We went to Sears n got the run around but an assistant manager promised delivery on Tuesday of a temp so we could store our food.
On Monday night the store manager called me NOT knowing anything about the food sp[oiling or the truck leaving. She insisted that I have proof of all the items in my fridge. Who the heck keeps foot receipts for more then a day????? She was rude n had not one ounce of care for my situation. Promises were made that a truck would be here in the morning.
Morning comes with a 6;45 wakeup call saying that the truck was coming. At 7;15 a call saying no the truck isn;t coming. At 8;00 yes it's coming. I called the Sears hot line in Ill. n the guy says now it's not coming until Thursday. We bought this item on Friday have been without a fridge since Sunday n now they are calling for my credit card number to put the charges on my account for a rebate but I don NOT have the item. Not one person has told us the truth n the store manager thinks I'm ripping her off for money for spoiled food. Where is the concern for me the customer. Not one person in that store in Brandon, Fl. knows what the other has said or done. It is the most utterly disorganized store I have ever dealt with n now reading others reviews I fully understand why.
I can only try and warn the next innocent person not to buy = deal= or go into a Sears store b/c they will lie to you n treat you awful. Words can not describe how we have been treated and Sears does NOT care about their customers at all. p. v of Florida