About blaming me for the damage that was pre-existed
I hate to say this but Alamo rental car company is not to respected company(at least the Hawaii alamos) I have seen lots of complaint about Hawaii alamo. I have one more to add.
On our honey moon, we took a rental car from alamo. We usually don't rent a rental car, so in their word, we forgot to fill out demage report card. They didn't explain anything about that and just told us to pick a car in the lot and we can go. Seriously, my wife was skeptical and took a video feed in our video camera of car we are about to take. The car had front bumper demage. We were going to take other car, but it also had demage on it so mind as well just took the first car. We had everything recorded(but it was new camera and the date on the camera was off by one day). When we returned the car, they said something about car being demaged. We showed out feed we took in the rental car lot. She said it was fine, but when we got home we got served with repair fee.
They are saying the date on the video is day off.
I guess they are accusing us of going back to rental parking lot day after to take a video.
This is faulty assumption. If they have servarence camera at the lot they know it's wrong. We took the video right when we pick up the car in the parking lot before we left. I don't think there is a way to go back to parking lot and come out unnoticed, because there is only one way out and the alamo worker checks the paper work.
I am very upset, and disputed but they offered to split the cost(are you joking me?) they know they are responsible but our video feed is day off so they are blaming this on us.
I don't know how a service company can do this to customer. They are not honest company and I advise any of people who are going to Hawaii to NEVER USE ALAMO rental car.
This is wrong but what are my option?