Wells Fargo & Company Complaint - Wells Fargo Home Mortgage Nightmare
DES M OINES, IOWA -- Hi. I am experiencing the worse nightmare from hell with Wells Fargo Mortg. My horror began when I was injured in 1998 and finances were at a standstill. I finally was approved a loan modification in November 2000. This forbearance were for the months of Dec 00 thru May 01. Now under an agreement your payments are to be the same for every month until the final month of the agreement, RIGHT?! Not mine. Every month I would receive calls stating this amount or that amount is due. Always much higher than the agreed upon "assistance" I was quoted. In May I received my FIRST motion of foreclosure, hearing date set for June. In this motion Wells Fargo reported that I was behind March thru June. They doubled my late fees and reported this information to the US COURTS. Additional late fees accrued and then bam attorney fees were tacked onto my account. Now I spent hours, day, weeks trying to resolve this issued. I was harassed, threatened and laughed at. I was transferred from one department to another. Was told they could not help me, it is transferred out for filing. I had bank records and statements which I submitted to Wells Farego and the attorney on record for this motion. I proved that these payments cleared and the dates they were cleared on. All except one they stated was never received or was lost. So additional out of pocket money was paid by me to cancel that check and submit a payment by phone.
I was not aware of the hell that was being caused to my account until I decided to do a complete review of their handling of my money from 98 til 09. Thru this review I found that Wells Fargo took out attorney fees in MARCH and the hearing was not set until June. They put my account into suspension and that was why more and more money was forced upon me to pay. They took my payments and applied them to fees instead of the note as per banking laws. Plus I was under a signed contract with them and where do they come off assuming I would not pay those payments.
Six months later a SECOND motion was filed against me. Per my review all months in question were paid, but one payment sat on someones desk for over 3 weeks before being posted to my account. Again in the motion submitted to US Courts, they doubled the late fees. I was not three months in default per my records. BUT again, they took attorney fees out in OCTOBER the month that my payment sat on someones desk and hearing was not until Jan 02.My account was put into suspension mode again. $15 fees started appearing on my statement and while doing this review I found that there were several in a months time. No one would tell me what these other charges were. I finally found out these were inspection fees. Again thru this review I submitted two checks, one for mortgage and another for "Suspension" account. These checks CLEARED my bank and were NEVER posted to my account. Thus they said another motion brought against me. I fought and fought and it fell on deaf ears. I was humiliated by the way I was treated. The continued stress I went through trying to make someone listen.
THIRD motion was filed in December 02 for hearing in Jan 03. They stated I had to pay attorney fees in the amount of $425 which I sent on a separate check UNDER PROTEST. A certified check for over $1500. Again I fought, screamed and yelled and was told that if I did not pay these amounts proceedings would start for me to lose my home. I was under so much stress and borrowed money from family and friends just to get them off my back. It was like fighting the devil. I got nowhere. Inspection fees continued and I was never made aware that they were actually inspecting my home. I do understand that this company had a right to protect its property, but because of the constant posting errors made by Wells Fargo these fees were not warranted. My account looked like it was in a perpetual default and constantly put into suspension. So many banking laws were broken because they took these fees out first instead of applying to the principal, interest and escrow. They charged my account an additional $150 in attorney fees and I was never aware of it. Again it explains why my case was in constant suspension. The $425 attorney fee submitted on separate check which cleared in March, well in may they reversed my mortgage payment and took attorney fees again. Default on my account again! Forced to send additional monies to cover their errors over and over.
In 2004 my chapter 13 was discharged and all of a sudden $1400 plus was put on my statement listed as "Corporate Fees'. Again I got the run around, no one would give me straight answers. I finally found out that this was a fee assesed to my acount from my bankruptcy. In March of this year I have had enough and contacted the attorney who represented mein my chapter 13. he advised me that the mortgage company received 5% payment thru the trustee. He submitted a letter to that regard and I forwarded it to Wells Fargo. After receipt of this letter I received notification from the BBB that Wells Fargo has decided to close my case and that they have satisfied all my complaints. Unbelievable I was not finished with my review yet and they stated they answered all of my concerns. They certainly have not.
In 08 I lost a substantial amount of income. I looked for assistance from HUD to help me reduce my mortgage payment and for them to acutally deal with Wells Fargo on my behalf. I couldn't face the fact of going thru those games again. It did not do any good. I still got the run a round stating they never received any proof of hardship or any financial breakdown explaining the loss of income. I submitted these so many times and they were documents from Social Security, family court on reduction of child support and from the workers compensation board. This went on for months and months. In Nov I finally received a call from Wells Fargo stating I was approved for loan modification and not to pay Decembers payment. I didn't believe them, but the guy assured me that all was ok due to the huge loss of income. I called them every month like I was requested to and was repeatedly told there would be no problem reducing my payments and to continue making the payments. April 1 I called and was given the shock of all shocks. I was told I had to pay over $2400 immediately or proceeding would be started in 60 days to have me removed from my home. The amount they forced on me was the "Corporate Fees" owed. I was so angry and stressed I refused flat out refused. He told me there was another option. To sign a new agreement paying over $700 a month for over 8 months. Joking right? I can't pay my normal mortgage and you want to increase my payments for 8 months. Again I refused. Since my finances were so strapped I filed a chapter 7 in may. Approx 15 days later FOURTH MOTION was served to me. Due to them telling me not to pay Decembers payment I was one month behind. I had less than 3 weeks to come up with over another $1500 to pay December, may and June before the hearing date.
in October of 09 they took out late fees they stated I owed from my surplus escrow check.
With this review I have overpaid them thousands of dollars because of harassment, threats and continued phone calls. Illegal motions brought against me because they had my account in perpetual default taking attorney fees, late fees and inspection fees without my knowldege first instead of applying to the note as required by the law.
I forgot to mention that in the first rebuttal submitted to me in Dec 09 from Wells Fargo they admittedly made a $766 error in charging my account in 2001. They did not refund that amount to me. They posted it towards the outstanding "Corporate Fees" which I told you was fraudulent on their behalf. Look at all the money they stole from me over the years. I am fighting them to get back what is owed to me. The fraudulent actions by this company is overwhelming to say the least.
We all need to fight this company and keep submitting letters to all agencies. I have submitted to the Federal Trade Commission, the BBB, the OCC, Attorney General of NYS, Iowa and Florida. The Superintendent of National Banking, FDIC. To date I have not received any kind of good news. Everyday I am afraid of what Wells Fargo may pull next. Advising the BBB on April 15 my case is closed is unbelievable. Did I hit a Nerve?! Did I not prove beyond a doubt of the errors of my account and the overpayments I have made to you since 1998. I didn't even know an overpayment was made so long ago. So everyone keep fighting, submit your complaints. The only way we can stop Wells Fargo is to continue to send our letters of wrongdoing they are doing to us the consumer.