Best Buy Complaint - Your GEEK SQUAD lacks CUSTOMER SERVICE
TORONTO, ONTARIO -- I took in my boss's lap top on February 24th to have the screen repaired. I was told at that time it would cost $399+ tax and would be ready in about 4 weeks.
Well 4 weeks passed by and I received another phone call from Best Buy telling me that they had assessed the damage and it will cost an additional $200.00 (approximately) to fix the screen. They still had not ordered the screen, nor had they fixed it. I was told it would take approximately 10 business days to finish.
About a week after that I received a phone call directly from the place that Best Buy sent my laptop off to get fixed. The person I spoke to told me that they needed authorization to order the screen that would cost an additional $200.00 (approximately). After much confusion I realized that this person was speaking about the same screen and the same additional cost that I had authorized previously with a Best Buy employee.
This past Friday, I called Best Buy to get an update on the status of my laptop. The person I spoke to said that according to the file, my laptop was repaired and would be arriving at their location that day or Monday. Well it's Tuesday and I still had not heard from them. I called them at around 12:30 and was told by another employee that my laptop was not yet repaired..... interesting. Since nobody seems to be able to give me an accurate answer, I asked to speak to his supervisor who was conveniently with another customer. I was told he would call back as soon as he was done.
I have now called back at 1:00pm and 1:30pm; both times getting the automated 'Geek Squad is not available' response....
This has been a horrible experience that Best Buy should be ashamed of. Trust me when I say that once I have my lap top back I will not be taking it back to Best Buy for any repairs or service.
Thank you for tainting the good reputation you did have with me Best Buy.