Extended Stay Hotels Complaint - Extended Stay has bad billing policies and poor customer service
PLYMOUTH MEETING, PENNSYLVANIA -- I've been at the Extended Stay hotel for 59 out of the last 63 days and spent about $8000.00. They still refuse to put me on a monthly rate, citing technicalities in their standard policy. I spoke with Denise Tolliver, the GM here, and Brooke Bobo of Guest Services in their Corporate office. Both of them refused to apply any discounts or promotions (I received one for $500 off of a 60-day stay but can't use it) and insist on enforcing a rapacious weekly rate, at the explicit expense of my satisfaction. They clearly don't appreciate their customers, and are bereft of any sense of quality in their Service. I caution anyone against using Extended Stay hotels, particularly in Plymouth Meeting Pennsylvania.