JCP Optical Greendale, WI Complaint - Terrible service from optical and lab

Review by lyakirol on 2010-04-20
WEST ALLIS, WISCONSIN -- HELP ~~ JCP optical was recommended to me as I was in the market for my yearly pair of glasses. They had a 2-4-1 special going and I wanted to purchase my glasses there. I went in on Monday 03/15/2010 for my eye examination (nothing wrong with the doctor) and found two pair of glasses and a pair of sunglasses. I picked up one pair about a week later and the other pair later that week. My second pair definitely had something wrong but I wore them as my prescription had changed. I could not longer stand the headaches and sick feeling when wearing the glasses and took them back. Well, the lab had placed my bifocal "off" about a 1/4 of an inch and therefore the problem. Now mind you I already paid over $600 for the glasses and they told me I would need to wait another 10 days before they would be ready. I wait and go back and THE GLASSES WERE THE VERY SAME AS WHEN THEY WERE SENT BACK TO THE LAB. Ofcourse I am not happy. They are currently back at the lab and the manager told me she got her district manager involved and that a "rush" was being put on them. Today is the 12th day and I just called and they are still not done! The manager told me, once again, that she is going to call the lab and her district manager to see what the hold up is. I have worn glasses for well over 30+ years and have NEVER EXPERIENCED THIS EVER BEFORE. Needless to say JCP will never get my business again and I will never recommend them to anyone! I cannot believe that such a reputable place has such a "slack" (for lack of better words" lab that prepares glasses. Also, every time I was at JCP picking up my glasses there were other individuals not only in the optical center but on the phone complaining. BEWARE OF JCP OPTICAL. You know once they have your money it is all over!

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