McDonald's Corporation Complaint - McDonald's - I'm Not Lovin It
ACWORTH, GEORGIA -- I could understand if every now and then, a food order might be given to a customer missing an item. But I'm truly shocked at the number of times the store on Mars Hill, Acworth, GA has repeatedly missed items and the sloppy handling of the food preparation.
I noticed this had been happening so frequently that I began to keep track. I found that over a three month period with a total of 16 visits to the store (total visits from a 5 person family) - 13!!!! of those visits had missed food items.
Further more, when I tried to discuss the problem with the store manager, I was told on two of those occasions that a coupon for a "free item" would be available to me at the window the next time I drove through. Neither of those "free coupons" were there.
Why do I continue to use this store? We live on a rural street with only 3 restaurants in this area (where all the children's activities are located: gym, martial arts, dance, baseball, library, etc.). Convenience brings me to the store - and the new habit of checking my order EVERY time one is placed in the drive through will hopefully help me from having to waste time and money revisiting the store to correct the mistakes.
I just want anyone else reading this to be aware - ALWAYS check your orders at this store! And don't count on satisfactory service recovery if there is a problem.