Ashley Furniture Complaint - Nothing was right and some of my order wasn't even there!
My wife and I ordered a counter height brown wooden dining room table, two counter height chairs with black leather, 2 counter height benches with black leather and on counter height corner bench with black leather. I eagerly waited for the delivery. 2 weeks later I received my order. To start they were three hours after their very large delivery window. I called to see when they would be here. The customer service lady apologized and said "One of their delivery drivers did not show up to work today." She went on to say that " Another delivery driver was called in but he has 3 other deliveries to make. She then confirmed the contents of the order "2 stool 2 benches one corner bench all counter height with black leather and one brown counter height table." I confirmed and hung up. The delivery window was from 10:30 to 1:30pm on the 20th of April. The driver showed up at 5:00pm. This was just the beginning. The two workers who delivered the dining set proceeded to bring the furniture in. They brought all the chairs in and said "OK thanks!" I said "Wait, where is the table?" He said "I don't have a kitchen table on my invoice" I showed him my receipt of a counter height table and explained that I had just confirmed the contents of the order with their Customer Service representative He called them on my phone and let me talk to the customer service rep, who explained to me that the table was canceled and that "She could not guarantee that I would GET a table." I was very angry and explained that I had not canceled that order nor did I see a cancellation of my payment on my credit card, and that I had a receipt in my possession that stated a table was purchased and had an agreed delivery date of April 20th. After a lot of "There is nothing I can do about this coming from her, I asked to speak to someone who COULD do something." She explained that she would contact the store who would have to put another order in. I FINALLY got a call from them saying they would deliver it tomorrow. The customer service lady VERY rudely told me that it will not be delivered today and nothing was going to change that" Her tone was condescending and almost like she was talking to her child. A very you need to deal with it kind of attitude. This is STILL not the end. I then inspected the chairs. Two of the chairs had legs that were uneven. Two of the legs were about 1/3 of an inch short (or one leg was 2/3 short how ever you wanna look at it) This caused the chair to rock from corner to corner VERY noticeably. The chairs had brown leather instead of black. And one of the benches was screwed together tight at all. I bought a $1400 table, and I fear I will never get what I paid for. I just hope my experience can save someone else this loss as well.