Slumberland Inc Informative - Oak Bedroom Suite leaves buyer yelling timber - Torreon Queen Bedroom suite

Torreon Queen Bedroom suite

Review by Ms.Egan on 2010-04-21

CEDAR RAPIDS, IOWA -- I'm not a tree topper or a woodsman but a Queensize oak Torreon Bedroom suite has left a city girl like me yelling timber (It was firewood they sold me). I purchased this seeming perfect suite 02/28/2010. it was delivered March 4, I left town the same day and returned ten days later (March 14) and climbed into my seemingly comfortable bed by March 18/2010 I heard something slide while I was laying in it. The panel in the left side of the head board slide down exposing the unfinished wood. I called for a technician who finally after waiting a week (no return call from Slumberland) came out when I called on the 23. The tech put the warped middle draw of the dresser on track because the delivery men never did retouched a spot he left and observed the left hand side of the bedpost at the foot board which was so warped you could actually see the nails in it. After this the attempt to send out another foot board (which was also defective) was made on the 2nd of April. but due to it being defective, it was returned and two more Queen Torreon (head board, foot boards were ordered) I went in to inspect them before delivery they were deffective as well, not to mention at least three other Torreon head boards they had in the clearance room for 176.00 each all warped or falling apart. After trying to substitute another suite for the Torreon and quietly noticing defects in other suites or being told it would take two months to get a single mirror for a suite. I picked another oak suite but then noticed a few defects, I decided I wanted to keep my box spring and mattress and just return the suite for a full refund of a lump sum in cash I paid out. Guess what Slumberland picked up their wretched pile of lumber (which they are still selling to people at a higher price knowing its defective) last Tuesday April the 13/2010. I was allegedly going to get a refund check in the mail for the full balance they owed me that I paid in cash. I called corporate offices today to get a nice nasty attitude from an employee who basically lied and claimed he'd cut and mail me a check tommorow which is wensday (02/21/ 10) because the store in cedar rapids (five days after receiving their defective merchandise back) never sent the paper work to coroporate offices so they could cut me a check. The store manager in Cedar rapids hung up in my face two times (as soon as he heard me call him by name and then lied and said the speaker phone accidentally disconnected the call. finally after another bold face lie (the computer was down as if any business would have that problem for five days including Saturday) he lied and said he'd call corporate and call me back. He never did so my spouse called him and he in turn lied to my spouse and told him he would send my refund by Fedex on the 22nd. The gentlemen (only because this is the only thing I can legally say about him) at corporate had nerve enough to tell me he'd cut me a check wensday and mail it out never did call me back so I'm guessing I'll have to handle this in court because like any one else in my shoes would assume these people have no intention of giving me my money back. IF YOU HAVE SENSE ENOUGH SPEND YOUR DOLLARS WISELY DO NOT SPEND THEM AT SLUMBERLAND. ALTHOUGH MONEY DOES NOT GROW ON TREES AND I'LL BE DAMED CAUSE I WASN'T BORN A BEAVER, BUYER BEWARE OR YOU TO CAN FIND YOURSELF YELLING TIMBER!