Vonage Complaint - Terrible Cancelation Experience
To potential Vonage customers,
In the early days of VOIP (October 2004), I became a Vonage customer. The signup process was simple and online. They took my credit card and signed me up, then they sent me the modem and it all worked well. Over the years there have been many new players in this arena and finally last week Comcast offered me a good deal.
So I left the Vonage service on for a couple weeks and then logged in to the Vonage Portal to cancel the account. There is no means for canceling online, it requires a call to an Service Rep. But first one must wade through 10 or more minutes of computer generated crap in order to finally get a human on the phone. Once the person did get on the line, it was another series of the same exact questions prompted by the computer, again wasting my time.
The Representative then lets me know that service will be terminated today and that I will not be refunded for unused service days and that no prorate is provided in the contract. Then states that I should leave in on until the end of the billing period if I want to take full advantage of the prepaid service. While I do not what to waste money, I do not want to wade through the depths of this crappy experience of disconnecting a second time either, something that Vonage is banking on.
The result of my experience is that I will never do business with Vonage again. And I will advise others to stay away as well. Do you self a favor and stay away from this company with bad customer service and bad business acumen. The deal is not that great any longer anyway. My advice is to check the cancellation requirements for any online tech service to see the ease and fairness at which one can cancel. It you are required to call someone even though you signed up online, be leery!