Choice Home Warranty Complaint - Lying Salesman, Lying Customer Service Manager!!!
EDISON, NEW JERSEY -- Beware!!! This company is deceitful and will not honor their promises!!!!
Below is a copy of the email correspondence I've had with the "customer service manager" Troy.
When your salesman called me last week, he gave me a great offer and told me not to worry "you can review the policy when it comes it the mail and cancel within 30 days". He NEVER mentioned any cancellation fees. He also told not to bother looking at the "SAMPLE" contract online, that mine would be "totally different". I told him was just gathering info and wanted to do my homework first, but he gave me the hard sell and reiterated that I could cancel in 30 days after reviewing the policy (again, NO mention of cancellation fees).
I am furious that I am now being told that I have to pay $50 to cancel. I feel that I have been deceived. I am using this warranty on my home, which will become a rental property in March. I expected it to cover much more. When I say there are too many exclusions, I am referring to things like the refrigerator not covering the water lines, ice makers or leaks of any kind. Same with the water heater and air conditioner. water leaks, drain line stoppages. All of these things are covered by the American Home Shield Warranty, which is who I should have gone with. I have a list a page long of things you don't cover that AHS does.
If you are not happy with the contract, simply complete the enclosed
Cancellation Form and a full credit of $344.00 will be issued.
Choice Home Warranty
Customer Service Manager
Toll Free: 888-531-5403
Guess what- the refund NEVER came!!! I finally disputed the charge with my credit card company, but only got a potion of the money back because somewhere in the fine print of the contract that I was told not to read- and never signed- it says there will be a $50 cancellation fee.
Beware, Beware, Beware!!!!!!!