Towne Toyota Ledgewood NJ Complaint - Customer Service is located at the Roxbury Police Department
LEDGEWWOD, NEW JERSEY -- The lease on my Highlander ended. I decided to lease a new Highlander. In the end, I decided to buy the leased highlander for my daughter and purchase a new one. I paid the full buyout price plus fees and taxes and drove away with temporary plates. Three months later and after following up several times, I still did not get my new title or plates for the car. Toyota Financing was making DAILY collection calls for past due lease payments. I called Toyota Financing to striahgten it out but the collection call continued another month. Finally they told me they sent the title to Towne Toyota. Towne Toyota said they didn't have it and that there was nothing they could do. they had to wait until Toyota Financing sent them the title. Nobody follows up. They just wait. FOREVER. They don't care. Liz the receptionist doesn't know what to do if the title doesn't come in even after several months. Valero mail box is always full and he never calls you back anyway. Not sure he even exists. My money is in their pocket and they are done with me. The general manager MIKE G was really annoyed by my complaints. He treated me like dog poop on the bottom of his shoe. Even instructed his staff to remove me from his office. Not man enough to do it himself. His minions decided to call the police and remove me from the dealership. That's real customer service isn't it. Called my attorney. Next day dealer calls to say my plates are there waiting for me....Wait... What? I picked up my plates and inside the plastic bag there is an note saying my TITLE is not yet ready. My attorney asked me to give them 10 days. I di and finally got the Title. It shouldn't be this hard.