Correctional Billing Services Informative - continued how Evercom/cbs works
ALABAMA -- To Avoid Being Disconnected To talk on the phone with someone confined in a correctional facility, you must use a touch-tone telephone.
If you do any of these things during the call, you could be disconnected, so... DON'T:
transfer the call
put the call on Hold
use or answer Call Waiting
use a cellular phone (static could cause disconnect)
use a cordless phone
press extra (additional) numbers on the touch-tone keypad
stop your conversation for any length of time (a period of silence may cause a disconnect)
try to make any kind of 3-way call
Why Are Calls Blocked? Calls made from a correctional facility are generally collect calls. You may not be able to accept collect calls for several reasons:
A collect call restriction placed by your local telephone company may prevent you from getting your calls from the correctional facility. You must call your local telephone company to have this type of restriction removed. Please note that once the restriction is removed, it may take up to 72 hours for a collect call to go through.
A new telephone number or changes made to your telephone service (such as a temporary disconnect, changes in your telephone features such as Call Waiting, area code change, etc.) could put a restriction on your line. Please allow 72 hours from the time your number was activated or the changes were made for your collect calls to begin coming through.
If you have received calls in the past from a facility handled by Correctional Billing Services but no longer can, you might have exceeded your payment verification point. Call us at 1-800-844-6591 for additional information.
If you have a new telephone number, it is possible that the previous owner of the number requested a restriction on the line. Call us with the date when you received the number from your local telephone company, and Correctional Billing Services can remove the restriction
How to Block Your Line If you would like to prevent collect calls from a correctional facility (handled by Correctional Billing Services) from reaching you, please call us at 1-800-844-6591 and a representative will work with you to place a restriction on your line.
There is no charge for a restriction. We make every effort to stop the collect calls; however, we cannot guarantee this service for correctional facilities that we do not serve. If collect calls still come into your home from a correctional facility more than 48 hours after a restriction has been placed on your line, please call us at 1-800-844-6591 or send e-mail to support@CorrectionalBillingServices.com to see what more can be done to prevent the calls from reaching you.
About My Bill When an inmate calls your number and you answer, you should hear a brief message that identifies the call as being collect. Information about the name of the correctional facility or the name of the inmate may also be provided. You will then hear instructions to press a button on your touch–tone phone or say "yes" to accept the call. If you do not accept the call or if you just hang up, the call will not be billed to your number.
Calls will appear on your bill only if someone accepts the call. If you don't recognize the calls on your bill, please check with other members of your household or business (or anyone else who may have access to your telephone) to determine who may have accepted the call.
Rates-Due to security considerations, the corrections industry typically requires that all calls made by inmates in a correctional facility be collect calls. The intent is to ensure that all calls are positively accepted by the called party. This ensures that harassing or unwanted calls are not placed to witnesses, lawyers, judges, or others. This also allows friends and family members to manage telephone bills because they can choose to not accept calls with their associated charges. Collect calls are considered "operator-assisted calls." The cost of providing operator assisted calling is substantially higher than the cost of providing normal or long distance calls because special equipment and services are required (equipment and maintenance, billing validation, collections, customer service, etc.).
Additionally, there is a surcharge applied to this type of service which is in addition to the applicable per-minute rate of the call.
Individual calls from a correctional facility will usually have a time limit which varies depending on the facility. While another call may be made to the same number, the surcharge will apply to each call.
The contract to provide collect call phone service to a correctional facility is usually granted based on competitive bids solicited by local, state, or federal authorities. Bidders must meet strict requirements which ensure that they can provide the necessary level of security while providing competitive phone service.
Evercom's rates are competitive and comply with all applicable state and federal regulations.
To request rates use this form
Account Charges You can check your charges with Correctional Billing Services 24 hours a day, 7 days a week using our automated service at 1-800-844-6591. If you make payment before your charges reach or exceed your payment verification point, it will prevent a restriction from being placed on your line.
If a restriction is placed on your line because you have reached or exceeded your payment verification point, you will need to pay your bill in full before we can remove the restriction.
Local Telephone Payments
If your local telephone company has blocked (restricted) your line from receiving collect calls, you must pay your local telephone bill to remove that block. You should also notify Correctional Billing Services to ensure that we do not restrict your line from receiving collect calls. To report a payment or discuss a restriction, call us at 1-800-844-6591. You can report a payment by faxing a copy of your payment receipt to us at 1-800-578-2627.
Correctional Billing Services (CBS) offers a pre-paid plan that can prevent your line from being restricted as long as there are available funds in your account. Here’s how it works. You sign up and send an initial payment of a least $50.00.
Our automated system can notify you when you need to make additional payments to prevent your line from being restricted. Payments must be a minimum of $50.00. If you choose the prepaid plan, you will not receive any further charges on your local telephone bill.
Payments on pre-paid accounts can be made through Western Union® online.
Or, you can pay in person at a Western Union Agent location near you