Budget Rent-A-Car Complaint - Budget rent a car scam at Fort Myer airport
FORT MYER, FLORIDA -- I rented a mid size car, Fort Myer airport. Once we approach the counter and provided Budget rent a car representative with the reservation, he looked at it and said we don't have any cars you need to go to thrifty we have an arrangement with them. we didn't make anything of it but asked the gentleman as to why the car wasn't held for us since we booked it 2 weeks in advance, the only answer we was given is that they ran out of car and they can't even upgrade us. we went to thrifty and handed them the note from Budget rent a car, they called the manager and apparently the manager asked them what was the rate we paid. thrifty representative replied that its $20 a day, I guess that made it. the manager on the other side of the phone must have instructed the clerk to give us a compact car instead of the Mid size car. we tried to question that decision but there is nothing we can do about it, they consider this to be a favour to Budget rent a car and when we asked for a refund, the answer was no it either we take that car for $20 or there will be no car. We went back to budget and asked the same representative to talk to the manager, the representative went nuts and said the manager is not here and handed me a business card and said if you have a complain you can call him.
same thing happened to a lady waiting behind us as she also have booked here car on line.
It appears that Budget rent a car are willing to give you the rate you are looking for on line, but will fix you at the airport.