David's Bridal Complaint - Avoid Going Here
My finacee bought a dress at David's Bridal 4 days after we got engaged and has regretted the decision ever since. Each dress she purchased was ordered in the wrong size. Sales women and alterations women repeatedly ordered incorrect sizes. Every incorrect order became a fight to exchange the dress for another size.
After the 4th dress was incorrectly ordered, she had enough. She bought a dress elsewhere and I promised I would return the dress to David's Bridal and get her money back for it... Little did I know, David's Bridal is some kind of scheme to suck people in and kick them while they are down(right before their weddings no less). They double their credit card signatures as mini contracts which say ALL SALES FINAL. Of course, I never would have signed that, but my fiancee and mother-in-law didn't think twice about it.
So after an exhaustive battle with many of the 200 managers that work at every David's Bridal store(none of which seems to manage much of anything), we finally received a corporate customer service number with a live person! However, they take about 48 hours to return a call, and simply regurgitate the company's ridiculous return policy. When coupled with what can be called the world's worst customer service, David's Bridal adds up to a consumer's nightmare.
DO NOT GO THERE EVER! DO NOT SIGN ANYTHING THEY GIVE YOU! You will be treated like an annoyance from the minute you walk in, to the minute you walk out with your credit card/contract to forgo all your traditional rights as a consumer in hand.
There are hundreds of dress shops that manage to order correct sizes and are not overrun by hundreds of brides looking for bargains. They will not end up as bargains in the end, I can promise you that. By the time you return your dress five times, argue with 12 managers and have your dress horrifically altered at outrageous prices you will regret choosing the David's Bridal Experience.