Work Out World Complaint - Work Out World experience
NORTH BRUNSWICK -- Let me start off by stating that I recommend staying as far away as possible from this horrible establishment. The employees here are liars and they will try to trick you given any opportunity (especially the staff manager; Frank). They are in strong competition with the other local gyms ( i.e. LA Fitness) and will tell you anything to tie you down in a contract. If you must sign up here, make SURE you read all the fine print. DO NOT take into account ANYTHING they say to you if it is not on paper. They will lie to you as they lied to me and others. These people are liars and cheaters and have built a business with dishonesty at its core.
Now here’s a brief summery of my experience with the gym:
Upon signing up I specifically asked the Staff Manager, Frank, whether I would be able to work out on weekends in the WOW location in North Bergen. I stressed that this was of great importance to me because I live off campus here in North Brunswick and spend most weekends at my parent’s house in North Bergen. Frank assured me that I could work out in North Bergen. “All they have to do is give me a call, I tell them its okay and you can work out there, it’s completely up to me,” he said. He told me that I would be able to do this anytime during my membership and it didn’t even matter that I got a basic membership. Hearing this, I happily signed up. I went home on the weekend and was told that I could only work out in that gym for 30 days (consecutively). In a word; I was lied to by this “staff manager”.
At this point I thought I would just go and cancel my membership, but this was far from what occurred. To make a long story short what followed was about 2 months of emailing the headquarters, complaining, negotiating with my credit card company and being told to wait constantly. These people will hold on to your money like their life depended on it and will not give it back unless they feel it is absolutely their only option. I have never dealt with such a group in my life; they run their establishment more like a mafia and work on a policy based solely on greed and the lack of morals.
In a word, BE VERY CAREFUL if you are considering signing up to this establishment. I recommended from it completely. Good luck.
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