Direct Shopping Network Complaint - Frustrated Customer - Jewelry TV shopping network
GLENDALE, CALIFORNIA -- I am now joining the "DSN FRUSTRATED & FEED UP CUSTOMER BANDWAGON".
Their MODUS OPERANDI of doing business are the following:
They are quick in crediting your credit card with the purchase.
Their Gemological Report Certiticate is not credible. My order of diamond pendant was described erroneously on the certificate.
Even though it was their fault that caused the blunder, they still take their sweet time to process a refund and there was never an apology for the oversight.
My third order of peridot earrings and cross pendant took two and half months to process. The items were not limited quantity items and there was no need for special sizing. So, I finally got feed up and requested a cancellation.
Lo and behold, they managed to expedite the order when a cancellation was in effect.
I was even threaten by the Cust Rep Supv that she will block my account for any future order. THE NERVE OF HER! She got the nerve to threaten me of such!!!!!
With a company doing business this horrendous way, I would NOT want to be a returning customer EVER.