AirTran Airways Complaint - BEWARE of AIR TRAN in ATLANTA when checking in your luggage and switching seats. Lying about delays
I normally fly with Delta to Atlanta but this time my husband and I decided to try Air Tran because of the flight schedule. NEVER AGAIN WILL I FLY AIR TRAN. Checked in from San Francisco Int'l airport. As the 2 agents saw me rolling my big luggage they ask if I was checking in my luggage. I thought to myself are they blind because my luggage is big--is it not obvious. As I place my luggage on the scale I handed my boarding pass and ID to the male agent so he starts to process my luggage when the female agent says "It's close to the cut off time we cannot promise your luggage will be in the same flight with you. You might have to check it on the next flight which arrives the next day". As I rush to get the luggage check in I ask the female agent if she can just call downstairs to make sure my luggage gets in the same flight. She answered "no we can't do that but if she hurry up it might still make it" Then she places the tag for the luggage and proceeds to measure my luggage taking more time instead of putting my luggage on the conveyor to send it downstairs to the cargo area. She then tagged places a tag that reads 61 inches. Worried the entire flight that my luggage will not be there I was relieve to find it on the baggage claim area. On the way to Atlanta I had already picked my seat and I know it was seat 21. I handed my boarding pass to the agent at the door and he then tells me to remember seat 21D because he will take my boarding pass. As I enter the plane he then tells the flight attendant to tell me that I'm not on 21 D but 23D. So I proceed to 23D and someone was already seated. A flight attendant checks her list and finds out that my seat was 21D and took me back to row 21 and someone was also seated in my seat. She then tells that passenger to move to his original seat on 21B but another passenger was also assigned to that seat.
On the return flight from Atlanta. When they measured my luggage it measured at 64 inches. I ask them they must have a smaller measuring tape because that luggage came from San Francisco and they had tagged it at 61 inches. To make the long story short I had to pay $49.00 for oversized luggage. We boarded on time for our 8:45pm flight as we settled in our seats the pilot announces that their was a small radar problem and that it will take about 10mins or so. 30mins pass and the pilot announces that now we need to refuel and that will take another 10 minutes or so because we have to wait for the fuel tank. 1 hr later more passenger was walking in and looking for seats and was told to just find an open seat.
It turns out that Air Tran had held the flight to wait for the delayed Orlando flight which carried passengers on their way to San Francisco.
NEVER AGAIN WILL I FLY WITH AIR TRAN.... YOUR CEO or COO SHOULD TRY FLYING WITH YOUR AIRLINE SO THEY KNOW HOW YOUR COMPANY TREAT THEIR PASSENGERS.