IHOP Complaint - Misadvertised
FAYETTEVILLE, NORTH CAROLINA -- On April 12, 2010 I was on my way from work. It was late in the evening and I still had to pick up the kids from daycare, find something to eat for dinner and get them in bed on time for school the following morning. As I was driving I was also searching my mind for a restaurant to get a quick bite to eat to eat when the commercial came across the radio that stated "during the month of April kids eat free at IHOP". I thought, wow, that sounds great, so I grabbed the kids and headed for IHOP. I pulled in at 1935 Skibo Road in Fayetteville, North Carolina and was courteously greeted at the door and offered a nice table. Soon the host came over to take our drink orders and while she was there I also gave her our food order as well. I asked her a few questions about the "kids eat free" offer and she assured me that their drinks were included in that offer. Approximately 20-minutes later she returned with our meals and as she placed my meal before me I asked "what is this"? That's the advertiser you ordered she replied. I said, I didn't order an advertiser, I ordered the sampler. She apologized, but did not motion to correct the mistake instead she looked at me puzzled. After a few seconds of quiet I said, look, I ordered the sampler because I wanted the pancakes, but I'll tell you what, just bring me a take-out container and I'll just take this with me. I ordered the pancakes and waited as the kids finished their meals. When she returned with the pancakes she began rattling on something about the bill. Now I'm puzzled. I loo9ked at her and asked, "what are you talking about"? Well, she continued, the register would not delete the kid's meals from your bill. She then walked away and returned with the bill. I was totally surprised to turn over that piece of paper and read $30.77. This not only included the advertiser, but both kid's meals, three drinks and an order of pancakes. I then pointed to the sign that read "During the month of April kids eat free from 4PM to 10PM. I then requested to see the manager. The manager explained to me that the free meals don't come with the advertiser. Well, I replied, that's not what the sign reads and as a matter of fact, the sign does not specify any meals attached with the offer. There's nothing I could do she replied, the register wouldn't delete the kid's meals from your ticket. Although I paid my bill, I left IHOP very upset. I felt as if that was false advertisement, the service was terrible and the manager was very unprofessional.