Loancare Complaint - If you decide to go with Freedom Mortgage, make sure they don't pass it to LOANCARE
We have bought the apartment about 6 years back and Freedom Mortgage was supposed to be taking care of our mortgage, but they decided to pass it to LoanCare, so as years went, last year we paid off the left over amount. so since we paid everything and everything is cleared and we were supposed to get the closure papers and certificate stating that we are the owners now. It has been over an year and we haven't gotten out papers, every time we call them, they have nothing to say and they tell us that our papers are in their warehouse safe and someone has to go in there and find the file. I mean it's ridiculous how they have thrown the file already in a warehouse and imagine how cluttered their warehouse is that they don't want to go in it to dig the file out.
I mean this is to make everyone aware that both Freedom Mortgage and LoanCare is up to no good.