Touchstone Homes Complaint - Nightmare
SUWANEE, GEORGIA -- Since moving into the brand new home it has been the worst experience. Below is a brief explanation of the troubles that I have been going through since moving into the brand new home I purchased in October 2008. I have all documents from the builder and inspectors, also pictures for evidence.
I have had by basement flood 4 times due to the builder not waterproofing correctly and not pouring the concrete for the foundation correctly.
The basement floor is cracking very badly in sections throughout the floor. In fact the concrete floor in the garage is cracking as well and pulling apart from the concrete wall that it is attached to. Only a 1.5 yr old house.
Plumbing problem December 2008 (two months after moving in), after gutting my entire kitchen ceiling to find the problem (since the builder did not want to hire a plumber to find the issue he used 3 non plumbing workers) they cut 3- 3' X 3' squares in my kitchen ceiling and finally found the problem. The issue was a pvc pipe that was completely level (hello water runs down hill). It took them 6 months to fix the ceiling. However, it is still noticeable where the builder cut out the squares in the ceiling, which is real good for reselling the home. The plumbing throughout the house is still not up to pair. I have done research and looks like my home built by Touchstone is not the only home that has plumbing issues.
The bathtubs and stand up shower floor were all very soft and loose when walking on them. The builder had a worker inject each of them. In doing so he had to drill 3 holes in each floor. In did fix the problem. However, once again this is a new home it looks very bad.
The main subfloor of the home is very soft in areas (this is noted in the original home inspection before purchasing the home). I had sections of hard wood floors replaced due to loud cracking and popping. The new wood flood sections are uneven and stand out when walking throughout living room area. Some of the truces under the subfloor have been replaced due to the floors being soft. However, the work looks very poor and another eye sore when reselling the home.
Since moving in all doors in the home have had to be adjusted in order to close completely, this has been done on 4 different times. The foundation of the home seems to be the problem. The builder states this is normal. Even a home inspector told me that the foundation could have been poured incorrectly.
Outside of the home, the front walkway/stoop leading to the front door has basically dropped 4 inches due to the soil not being packed before the concrete was poured. This resulted in the walkway breaking off the stoop. Under the walkway the builder attempted to backfill with dirt to prevent this problem from reoccurring. The home inspector stated that concrete would be the permanent fix for this in the past, however, Touchstone's policy is only do the bare minimum to fix the problem temporarily. This problem is also causing water to flow under the walkway to collect at the foundation putting pressure against the foundation. Also this same problem occurred at my neighbors townhome as well. This resulted in water when raining to pour from underneath his walkway/stoop down to the side of my foundation and pour into my basement. The builder said this was normal. If having a basement flooding is normal then this builder did not read his code of builders handbook. Also this is another area that is decreasing the value of the home not to mention instead of looking like a new home it looks 30yrs of age.
During the 11 month paint touchup. Before this I told the builder and the workers (well showed the workers due to not speaking or understanding English) exactly what I need covered. I know I thought all painting companies covered everything in the home before the work took place. Not Touchstone Homes. I told them to cover the $4,000 hutch/console, $1500 50" LCD TV, and a $300 picture that you can not buy anymore. This items were not covered at all. I have paint on all 3 of these items. On the console someone actually tried to clean the sheetrock dust off using a rag. This grinded the dust into the paint. I notified the Kennesaw Police and have the police report. Even the police officer stated that Touchstone Homes did this intentionally.
Just last week my girlfriend discovered that the wall upstairs is pulling away from the ceiling. I know that is foundation problems.
Retention Wall has blown completely out. Touchstone Homes states it was due to the 100yr flood. Their own engineers states it was not constructed the way they had designed it. Stated they did not want to spend the money. Therefore the back of my home looks like a landfill. There has been trash and debris for 6 months. The city will not enforce them to clean this up nor will the HOAs. Finally workers have been out to repair this issue. Will digging to remove the trash and debris they finally reached water. Yes water there is now 4' deep and 8' wide of a pond just 30 ft from my home. I was told my home was built on piers that were 30ft below to the hard ground, problem the crew is past that 30ft mark so what is hold my home up.
Above are just some of the issues that I have been facing since moving into my new home purchased from Touchstone Homes. I have contacted them numerous of times and even have signed 11 month warranty documents from the president stating that these problems will be fixed. They have not been fixed. Some have been attempted but I was very unsatisfied. I am the customer one would think in bad economic times as we are facing that the president, Jeff Abraham, of Touchstone Homes would be going out of his way to fix and compensate the customers for the mental and physical drain this company has put my girlfriend and myself through.
I would be greatly honored if I could get your company to help me resolve these issues as quickly as possible. I have even contacted the city officials and have gotten nothing in return. I just can not understand why I am going through this nightmare. I have taken 9 days off from work. Numerous hours on the phone at work dealing with Touchstone Homes and their workers. I bought a $185,000 home and personally I get treated better when buying a ceiling fan from Lowes. This company has ruined my mindset on buying a new home.