Sears Complaint - Worse Customer Service in the Retail Business
N. CHARLESTON, SOUTH CAROLINA -- After having a terrible experience with a sales associate in the N. Charleston, SC, Sears outdoor furniture department, I wrote a customer complaint to their Customer Relations department. The reply was a typical "canned" response only defending "store policy". I wasn't aware rudness to their customers was Sears "store policy".
From now on I'll do all my tools, lawn & garden, and appliance purchases from Lowes and Home Depot where customer service is #1.